May 19, 2025
Empowering Institutions Through AI-Driven Solutions
In today's rapidly evolving educational landscape, institutions face the challenge of meeting diverse learner needs while maintaining operational efficiency. Salesforce Education Cloud offers a comprehensive AI-powered Customer Relationship Management (CRM) platform designed to support educational organizations in achieving these goals.
What is Salesforce Education Cloud?
Salesforce Education Cloud is a configurable CRM platform tailored for educational institutions, encompassing both higher education and K-12 schools. It integrates the latest Salesforce innovations, including trusted AI and analytics, to drive success for learners and institutions alike. Unlike point solutions, Education Cloud supports multiple use cases across the entire education journey, providing a unified view of every learner.
Key Features and Benefits
AI-Powered Recruitment and Admissions: Leverage marketing automation and AI to engage prospective students effectively, personalize communications, and exceed enrollment targets.
Holistic Student Success: Provide comprehensive advising and support by unifying student data, enabling personalized engagement, and streamlining services to boost retention and help students achieve their goals.
Advancement and Alumni Relations: Enhance alumni engagement and streamline fundraising efforts with data-driven strategies, fostering lifelong relationships and supporting institutional missions.
Integrated Communications and Marketing: Deliver efficient, personalized marketing and communications across various channels, building strong connections with students and supporters through unified data and AI insights.
Lifelong Learning Management: Accelerate growth by offering relevant courses and programs, managing corporate partnerships, and measuring program performance to attract and retain learners throughout their educational journey.
Proven Impact
Institutions utilizing Salesforce Education Cloud have reported significant improvements, including a 5.5% increase in student enrollment, a 15% rise in first-year retention rates, a 10% growth in fundraising contributions, and $1.6 million in savings from legacy system costs.
Conclusion
Salesforce Education Cloud empowers educational institutions to navigate the complexities of modern education by providing an integrated, AI-driven platform. By enhancing recruitment, student success, alumni relations, and operational efficiency, Education Cloud enables organizations to deliver exceptional experiences and outcomes for all stakeholders.
